You've just mapped one improvement that could change how your clients experience working with you.
Now let's help you bring it to life.
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This page is your resource hub from Roslyn's itravel 2026 Masterclass: Human Connection as We Scale. Everything here is designed to help you take the action you committed to in the room and build it into your business.
SHOW ME THE RESOURCES ↓The Travel Advisor Connection Framework
Reduce Friction
Where are you making the client experience harder than it needs to be?
Protect Human Moments
Which touchpoints must always remain personal?
Design Consistency
What systems ensure this experience happens every time?
Technology should remove friction. Not remove you.
Your resources from today's session
Download your copies below and keep building on the work you started in the room.
Ready to map your entire client journey?
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In today's session you identified one stage to improve. But what about the other six?
The 67 Steps to a Booking Flow is the complete system for mapping, refining and strengthening every stage of your client experience - from the very first enquiry through to post-travel follow up.
It's the practical tool that sits underneath everything we talked about today.
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Want support implementing this beyond today?
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Inside Travel Agent Achievers, we work with travel advisors every month to turn ideas like the ones you had today into real systems, real client experiences and sustainable growth.
This isn't about adding more to your plate. It's about building a business that works the way you want it to with the structure, support and accountability to actually follow through.
As an itravel conference attendee, I'd love to invite you to join us at a special rate.
Conference-exclusive invitation available until [DATE]
One more thing: Your 30-day check-in
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Everyone who attended the masterclass is invited to a free 30-minute group accountability session approximately 30 days after conference.
We'll check in on the one improvement you committed to, troubleshoot any roadblocks and keep the momentum going.
Details will be sent via email. Make sure you're on the list below.
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NICE TO MEET YOU
About RoslynÂ
Ros is a travel advisor with LUXE by itravel (Virtuoso), business mentor and founder of Travel Agent Achievers. With almost 20 years in the industry, including 16 years as a home-based advisor with itravel, she helps travel professionals build businesses that are both profitable and deeply human.
With a background in International Education as the Director of Sales and Marketing for large colleges & universities, she has always treated her Travel business as a business.Â
Her work with others focuses on systems, client experience and sustainable growth, helping advisors go from overwhelmed to intentional.
KNOW MORE ABOUT ROS
What others are saying...
Loved what you have created. Finally someone who speaks my language. Your support has been invaluable.
Kerstin Rheinlander
TravelManagers
I can’t thank Ros enough for her free guides to help us. Her knowledge and willingness to help others is a real gift.
Annette Fyfe
Thai the Knot Weddings
Loved every minute of the course! The course was amazing and now I have a clear direction and vision.  Thank you so much, Ros for sharing all your wisdom with us
Kristy Moore
TravelMoore