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Spotting the Signs: When Is It Time to Get Help in Your Travel Business with Redrose Remata

Ros: Hey there, everybody. Welcome back to the travel agent achievers podcast. I am, of course, Ros Ranse, and today I've got someone incredibly special joining me. You may have heard me talk about her before. She's the glue behind so much of what we do here at travel agent achievers, but not just travel agent achievers, across all of my businesses, she's officially now our General Manager. Red Rose runs our Cebu office in the Philippines. She currently leads a powerhouse team of 22 team members going on a lot more than that. But what's even more impressive about her journey, which is starting from a virtual assistant herself to becoming a team leader now overseeing full scale operations and recruitment, it's really exciting, and I am absolutely thrilled that she's here with me, because in this episode, we're diving into something that comes up for so many business owners, and I am particularly seeing a lot more of now, which is the questions, how do you know when it's time to get help? How do I know when I should be getting support? What are the sorts of things that I should be getting support within my travel business? So we're going to unpack some of the signs to look out for the the the systems that you might need in place, and how getting the right support can absolutely change everything. Let's dive straight in. Welcome to the travel agent achievers podcast. Finally, Redrose. Hi, hi,

Redrose: Thank you so much for having me here. It's long overdue.

Ros: It is, you know what I was thinking about, that it's long overdue for you to be here on the podcast. Yes, it's long overdue for you to be officially part of my team and company. But also you have been a part of the travel agent achievers, the achievers mastermind, really, since the beginning, because you were the first person that I reached out to, and I said, Can you come and talk to our achievers members about, you know, having international contractors and team members and support like you were one of those very first people that I wanted to share your knowledge and insights, because you're just so good at it, and I trust you. You know that. Thank you for being here as our General Manager. Now, before we dive into all of these things, could you just share a little bit about your journey. How did you go from being a virtual assistant yourself to leading teams and operations now?

Redrose: Well, I used to work in a BPO industry, and in the BPO industry, here in the Philippines, they are all like, your shift is graveyard. So I I sleep in the during the day, I work at night. And for years it's been like that. And then when this virtual assistants got very in demanding here in the Philippines, I was like, I have to, I have to do this.

Ros: You were working graveyard shift?

Redrose: Yes, in the BBO call center here companies in the Philippines.

Ros: I do not know that you did graveyard shift. That's one of the hardest, hardest parts of, you know, the work environment. And from my background in hotels, I remember the graveyard shifts, and it was not my favorite thing.

Redrose: It's not, it's so when I heard about, you know, being virtual assistants, you get to chance to work during the day like a normal person. So I grabbed that. And of course, in always in my mindset that I am only able to, you know, embrace fully what it is about when you understand why. And it was very in demand that time. So going from like a a BPO, like working as a in a job and graveyard to becoming a virtual assistant. It was, it was because I didn't, I didn't know back then what virtual assistants would do.

Ros: Like, what is a virtual assistant?

Redrose: Like, over the years, I've understood that virtual assistants actually can do anything under the sun like they are the executive assistants of a lot of business owners, actually, so and a lot of those virtual assistants as well. I've realized that when I was working in the BPO industry, yes, I was able to manage, lead a team, but in the virtual assistants world, actually you get to you have this opportunity to discover what you really like doing. Mm, there are those that I know that were who have graduated or a certified nurse, and then when they transferred to being a virtual assistant, they are now. Like social media specialist, SEO specialist, and those are the things that really amazed me that time, where I always believe that if you love what you're doing, it's almost like you're doing you're doing it for fun, with the heart, with the commitment, most especially that you are working in a day shift like a normal person, eight to five, 6am, to 3am so from then on, I was thinking that if I do the virtual assistants, I understand it. And then I I spoke to the managers actually that, hey, I'm ready if there's any opening for for a team leader or a managerial role, I've been more than happy to apply you shared initiative. Yes, actually, I went to the CEO and the recruitment manager as well. So, so yeah, I guess that time, it was kind of a blessing in disguise, because my client pulled out. Ah, okay, okay, so what's next for me? Yeah, so that's when I told them, if there's any opening, please, I'd be more than happy to apply. I have this because I was already a team leader, and I was already managing call center agents back then in the BPO industry. So I basically know a little bit about, you know, leading them or managing them.

Ros: Yes, and managing them. So you became a team leader, and you were responsible for, then managing half a dozen contractors or staff members in the Philippines who were then working remotely for companies all over the world. And lucky me, I was one of those companies on the other side of the world, in Australia who had hired their very first team member. Massive shout out to scent, if she's listening to this, she became like a daughter to me, and you were the team leader.

Redrose: Yes, I was very also, I would say I was very lucky as well to have worked with you that time. Because, I mean, it was, yes, it was my first time, and you were, I guess I can say, even until now you're, you're still the best client that I've ever had, that I've ever worked with.

Ros: Wow, that's a bit cool, because sometimes I get cranky.

Redrose: Alright, no, I think it's, it's normal, being a boss, being the CEO, actually. And we get that every day. We do get frustrated every day. But you're, you're, you're, you're a beautiful, like, warm and just the best client ever I've ever worked with.

Ros: Alright, everybody you hear that setting the bar pretty high here, you've also learned a lot like you. And I mean, right back then, I absolutely adored you, and I knew that you had so much potential, you continued to then take on roles and became the operations manager. You then opened up an office in a different city. You were then responsible for the recruitment and the finances and managing teams. And when you ran that second office, how many, how many contractors or staff did that?

Redrose: We started with three when we opened the that office back into magede, but and then we reached 180 Wow, I'm not mistaken. Yes, very like on the first year.

Ros: It was very fast, yeah, very fast, massive growth. And I remember, I mean, even talking to you, you still had a lot of patience. You held your head up high. You had a lot of grace. I know that you had a lot going on at that time and managing so many team members. And there were times where you were working through Christmas and you were doing all sorts of things. It got to a point, though, where I think you've you're also looking at new opportunities. And for me, certainly, I've always spoken to you and said, the moment that you get any sort of inkling that you want to do something different, please tell me So what made you then go, Cool, I'm going to take a risk and bet on Roslyn, go and join her team. Because we actually, I mean, I said to you, I don't know what we're going to do, but we're going to do something amazing together. I just want you as part of my team.

Redrose: Yeah, I guess back then I was really, I was doing like everything, when I was assigned an office, and it kind of grew in me, like the helping clients, helping businesses, actually, you know, build a support team. And it's always been what I love doing. And unfortunately, with with the direction from, from my, from my previous company, we're, it's, it's, I felt that it changed the values. Yes, it changed so much. And from the very beginning, with you. Um, I know that you always, you have always wanted to, like, join your, your team and and for me, I know from the very beginning you also want to help, yes. And I want that too, yes. So however we can do it, I know that you have the heart we have. You have, you know, the systems, you have everything that we need, actually.

Ros: So I was like, yeah, why not take a lot? But that's I mean, that brings up something definitely for me that I I hear time and time again, what comes up with travel professionals that I work with is, how do you even know when it's time to get help? And what we touched on briefly, there was for me. I said, I want you as part of the team. I don't know what it is. I'm the person that I really wanted to have as part of my team to help us grow. And things have changed dramatically over the last 12 months, definitely, but from what you've seen, how do you know, like, how has there been conversations over the years that you've had with company owners that have said, you know, here's a sign, or you're seeing the stresses, or you're seeing the overwhelm, and you've worked with so many, what are some of the common signs that you've seen when you believe somebody really needs support, but they may not even realize it, that's the thing they don't like. I don't know. No, I don't Yeah.

Redrose: And they always, well, what I've what I can think of, firstly, right now is that, have I'd like to ask you this question, Ros, oh, have you ever tried doing something, but you can't, you can't do it because you have to do all the admin stuff. You have to do all the costing, the invoices, and it's, it's always like, it's there. But I, I can't do it yet, because I have to do these things.

Ros: Sounds like my day to day. I think I constantly say that to you, there is just so much going on. I physically cannot do anymore. And I see this with advisers that they're working, you know, 10 hours, 12 hours, 16 hours a day. And I ask the question, can you continue like this? And they already know that, know that burnout is coming. They can feel it in their bodies. Their emotions are stronger than they've had previously. And it's like, I love this, but I cannot do it all exactly as you say, it's I can't do the social media I want to, and I know that I need to, but I just don't have the time to, or I don't know what to say, or with the systems and processes, or I've got a new client that's come into book, but I have to get things processed, or I need to Go and ticket flights, and they don't have the time. So it's overwhelmed time. And I know for me, there has been many conversations over the last 10 to 15 years where I've said, Yeah, I want to do this, but I physically a I can't because of time, but also I may not have the skills to do it. So there are a lot of tasks that then pile up, and I know like when looking at when is the time to get help, I think what I see for advisors is when they get to that point where they say I need to, or I should be, or I want to, but they just can't, because of trying to manage all the things, and it is the sales, it is the marketing. You are trying to do the operations, you're trying to pay the bills, you are trying to look after clients. You're trying to put food on the table. You're also trying to do the washing, the cleaning, the cooking, and whatever else is going on.

Redrose: You have to be visible. You have to know everything exactly.

Ros: Yeah, but I think it gets to a point where I see a lot of advisers say I want to do that, but I don't know how to. And a conversation that I actually had the other day was an adviser who'd been at an event, and they they had come back from the event and had a whole wad of business cards. And you and I have spoken about this as well. Where you come and finish from an event, you've got a whole lot of business cards, and you're like, yes, I want to get back to all of these people, or I want to use the the information that I have in the future, but I do not have the time to enter them all into a database. Reconnect with everyone and thank them, you know, for whatever it might be, because once we do something, we generally move on to the next task. So if we're attending an event, we're meeting people, we've got the business cards, we get back into the office, and we're straight into bookings. It's not I'm going to do the active follow up. And so what I was saying to this advisor was, why not get somebody to give you a hand, whether it's on a project or a consistent basis that can do the data entry for you, take photos of the business cards and get them to put it into a spreadsheet, or start drafting the emails for you that you can then reconnect with people, type up the notes. I mean, we've got aI these deep these days that can help with that, but for me, I look at it and say, there are people. Out there that do things faster and better than you correct and your time is worth money, so be prepared to do things that are going to cost a lot more. Like for me, I look at it and say, I my time is better spent talking to clients and doing the marketing promotions right, building the relationships, getting the sales. Mm, hmm, yep, not well spent. If I am processing the bookings, trying to book things online, reaching out to suppliers

Redrose: Yes, and putting, putting things in Google Sheet and putting

Ros: Yes, yes. So some of the signs, some of the signs that you see, because you speak to a lot of advisors these days as well. Yeah, what are traits that you see with advisors that you go, I really just want to help you and get your support team member.

Redrose: It's when, it's when I think that they try to sell tell me things actually that say, sometimes they would tell us, I have got to do this. I've got to do this, and I've got to listen, and I know this kind of stuff actually can be done by someone else, yeah, and that's when my cue, when I speak to them, Hey, you're doing so much, and you're supposed to be the CEO, the founder of the business. You need to focus on what's important to to to keep the business afloat, as well as expand, as well as elevate. So let me help you. So that's, that's always been my cue when they say I'm doing so much red I'm doing all of these stuff. But sometimes I'm, I'm torn between, you know, giving time for my family. I have kids, I have to do this stuff and other stuff as well, but it's just overwhelming, right? And that's always my cue, and I tell them, You're not, you're not, you don't have to do it alone.

Ros: Yeah, that's so true. You don't have to do it alone. And it's also, it's not going to cost you the bank in the house and all the rest of it in order to get the support, if you're able to get somebody to help you, you can move forward faster. So what do you think comes in the to the mind? Because the mindset around getting support or spotting these signs can be quite a big hurdle for me, especially for solo business owners. So for me, when I think about mindset, why do they not do it? The advisers that I talk to, and even from my own experience in the past, is things, words come up like, but I am faster at it. Yeah, actually, it takes me longer to train someone I can just do it.

Redrose: Yep. It's always yes. That's one of the factors, the mindset actually. And it's always, and I always feel that it's sort of my job to let them see it when I explain, when I when I explain it to them, and sometimes when I speak to them and they, they, they pick this up every time that, hey, it's just the beginning. It's always the first step that's the hardest. Yeah, they may think that, if I, if I hire someone, if I hire someone, what am I going to delegate them? What are the things that they can do for me? Yeah, like, and I always tell them, hey, we have you can put on a list, mm, write it down, whatever you think that you're doing on a daily basis. And that's just, that's just three months after that, once the support member is up to speed on or have settled in, you will discover more of the skills of this person that can help you the business. So true. It's just really the first step.

Ros: It's so true. And that mindset of, I don't know what to give, I also don't know when to give it. I don't know how to train I don't know that, like, there's a lot of I don't know, and that becomes a fear that advisers then won't necessarily take action. And it's not necessarily just advisers. I think all business owners get to that point where they're like, I just I don't know what I don't know, and that becomes a fear that they then won't take action. But before, before even all of that sort of stuff, like you and I know that systems are absolute key before bringing somebody into the business. And what systems do you believe people should set up? Do you think that they should have them set up? Because I know, I mean, I've gone through the years, right? And I have said, I'm going to train somebody, and then I'm going to get them to design the system, because they then know how to do it, and then that becomes part of our processes and systems. That's how I've done things in the past, because for me, it's easier to train somebody on the job and sort of see how they're going. But I have also done it the other way, where I've created systems and the step by steps and the structure and the videos and all the processes and those sorts of things. And I can share that and step out of it, and I don't actually need to train. So what systems do you believe that a business has to have in place? Or are there any that they need to have before they actually hire? Or would you say, no, just start with the list.

Redrose: I guess we have to start with a list. Yeah, yep. And then figure out maybe, maybe you may think that you don't have a system, but when you start putting together a list, you might remember that, hey, I was doing this. Yeah, I created a document for it, but it just did. I wasn't able to finish it. It doesn't have to be like a very polished system or process when you start it could be very messy. Yeah, that's the beauty of it, because when you have someone to support you with all of these admin stuff, actually, that's when you'll you'll be able, you'll be able to give it to them and say, Hey, this is the system. I can work this with you from the very beginning, step by step, I just need us to have this. I just need you to know the basics. And we've when we've done that, then the support member can then polish it, polish it, enhance it, or polish it, or, Yes, enhance it.

Ros: Yes, yeah, exactly.

Redrose: I doesn't have to be like very, you know, systemized, and you have all of, all of the guidelines. I guess the most important thing is, is why you're doing these things? Yeah? Because when they start to understand why you're doing it, then they get curious. Then they get remember, gets curious.

Ros: Yes, yes. They get curious about if they if they know, can you give me an example? So share an EXOR a story or an example of an adviser you've seen that has hired at the right time and and potentially the difference that it's made, but just in that where it's here's the system that the team member needs to understand the why?

Redrose: Yeah, yeah, exactly. So I had a client who has a lot of like, multiple database, Google's spreadsheets, or a spreadsheet that they have all of the clients there. And one of the things that he she asked me to do is, how can I incorporate everything. And then when we when she was able to do that, when we did that, I always tell them, when you give this to someone, because it's a lot like 1000s of clients. Wow, all of the information. When I, when, when, when we, we've done all of the when we put it in one database. I always tell, I told the client that you have to tell them why you are putting this together in one database. What are these? Why are these information there? Why they are important, yeah, and what it could do for the business. So when you do that, when they understand, they then become very creative, like when they see the database for that particular scenario, they have all the names and all of these, and they know what it's for, and then they start to ask questions. If we're doing this for this, for this, then how about we put more information so that we can then put this, maybe in a CRM, or we can put, we can also build a database supplier, like what we did, the dynamic one, where we can search it. They become very creative.

Ros: Oh, I have to admit as well, like we were saying before, get hire people that are smarter than you, because, as particularly as travel professionals, we are so good at our geography and suppliers and knowing where to send people and like that is our jam. We know that we love that. But, yeah, anybody puts an Excel spreadsheet in front of me? I am super basic to say. Here it is, and here's some formulas. What I love is that within our team, there is one person that I can say, Okay, can you just like, make it do this, and she'll go away and and make it beautiful and pretty and super fancy, and it's so easy for me. Yeah, as you said, there are, there are so many roles and so many people that have skills that we don't have higher base on on that as well, and get the support with somebody that's smarter than you like seriously.

Redrose: And I've always realized this, when you are someone running the business, you always, you're always looking at the the bigger picture, correct? And when you do that, when, when do you do that? Sometimes you miss some little things, some little deal details that you need to work on first to be able to to, you know, achieve that bigger goal that you have.

Ros: Yeah, absolutely. I mean, I know you and I have read the book rock. Fuel about the visionary and the integrator, and how those two roles work hand in hand, and I know for me, I am very much in that visionary role, and you are the integrator, which is one of the reasons why I love you and I as a teen so much, because it just works. It works, but there is more to it these days. What about on the flip side? So what have you seen tends to happen when somebody waits too long or doesn't delegate effectively? Because you will have seen this. I know for me, I see burnout. I see frustration. Communication is a big, a big thing. But what do you see on that flip side what tends to happen when somebody waits too long?

Redrose: Well, in the admin side, like our side, yeah,

Ros: We as like for you, as somebody who's managed teams and you've spoken to 1000s of clients, when a client comes to you and they have waited too long. They were they're at that point where they are absolutely done like that is the complete flip side. Like you. I'm sure you have seen many business owners who are just burnt out, and then they don't know what to do, and delegation just doesn't happen. And you know relationships with team members is off skew because they can't share the vision, or they don't share their why? Or, you know, communication, would you say is one of the big things?

Redrose: Yes, communication is always the biggest thing, to be honest. And when you wait for too long to ask for help or to look for help, it actually, the business actually also suffers. Yeah, definitely, yep. Chances are, if you don't, you are not the you're not able to expand the business, you're not meeting more clients, you're not grabbing the opportunity that you're supposed to be grabbing, and because you're stuck at home doing admin stuff, doing all of these things that actually someone can do for you, yeah, and that's, you know, that's actually buying time for yourself, for your family, When you hire someone, hm, 100% it's very Yeah,

Ros: Yeah. Yeah. So for somebody who's potentially listening to this, we've got a number of resources to help business owners. And they might be saying, you know, what's one small step that they can take right now that you see to help them move forward in this space?

Redrose: Well, I would always say, invite them for a quick call, yeah, and quick call with me and unpack anything that they need for the business to move forward. And my always number one suggestion is that a list, yeah, and we have that. We have that in the travel agent achievers mastermind, where we provide them the 50 things to outsource. This is to help them actually start from somewhere, and they'll be blown away when they see that they just have to tick, tick, tick. This is, this is what I've been doing, and I want to delegate it. And from there we can discuss. We can discuss, and from there we can also build a really extensive job description. When they decide to doesn't have to be like right away, when we have, when we when after we spoke, it doesn't have to be right away. It they can use it when they they are ready.

Ros: Yeah, I love how you've just said, Hey, everybody reach out and book a call with me. Because Hello, everyone. Just remember, she's also my general manager. But this is one thing that I love about you. You just want to help people, and this is where you and I have designed this as over the last 12 months as well, to say, what can we do to continue to support travel professionals in the travel industry to really grow their business? And so the first thing that I would love to see people do is to download that resource, the 50 things to outsource that you can get support in your travel business. Because a lot of the time is that I don't know what I don't know. And so if I look at that list, as you said, they can just tick. This is what I'm currently doing. These are the things that I don't enjoy doing or I don't want to do, and these are the things that I'm happy to hand over. So there's three different columns they can go through the list. We're actually talking about support inside the achievers mastermind for August. So we're talking about scaling without burning out, outsourcing, delegating the right way. That is our topic for the mastermind for August. And we've got, I think we're up to about 100 things now in a travel business that we'll be able to give to all of our achievers members. So I'm super excited about that. Yeah, but for the the free resource for everybody, I want you to be able just to go to the show notes, or you can also go to travel agent achievers.com forward slash podcast, or forward slash 99 and you'll be able to get all the show notes and resources specifically for that, the 50 things that you can outsource in your travel business. And then, in addition to that, of course, we've got co pilots, travel agent co pilots, which you and I are working on, we're already supporting a number of travel professionals, those that are inside the achievers mastermind in getting them team to support them to grow their business, which I absolutely love. But the best thing, and one thing that I am really excited for is that you're going to be coming out to Australia to join me at the Sydney systems event in September, and this is going to be an event that I think is perfectly timed right now for travel advisers. So are you looking forward to that? What are you looking forward to?

Redrose: Of course. Very looking forward to it. It's not just to be, I have to be honest, it's not just all about talks. It's now to to do it. And the reason why I said I'm very excited to it, because I get to be there to, like, really, know, pinpoint or determine their their their pains, like and show them how to do to do it properly. Yeah, give them tips. Cause I always, I always believe that when someone asks for help and they do the first step, you hold them their hand, and you guide them, and then you tell them what to do. And it's always like a really good feeling when they achieve what they want to do for the business. And again, we go back to having systems and process. It's very important. All you have, all you need to do is someone to guide you to do it doesn't have to be like very polished, like the very first time. And we get to do, do it in action. Actually.

Ros: Exactly those two days in Sydney. We will be working hand in hand with a number of travel professionals and travel advisors who do want to structure their business to, you know, reduce the overwhelm. Really look at the processes and systems. And when I say processes and systems, you will have the opportunity to design them, which we're running it over two days. So on the Saturday, you can do the work Redrose, and I will be there to support you and give you guidance on what sorts of things you might need to do. But it's really about mapping it out. We'll be walking through all of the things that you can get help with. We will be looking at your customer journey. We'll be looking at your email templates. We'll be looking at all of the things inside your business that you can systemize and structure, down to social media, through to your end of month reports, really looking at your business as the CEO, and then determining, am I able to or what can I do to work smarter, not harder? And if that means getting a support team member, great. If it doesn't and you are just looking to free up your time but manage your clients in a way that everybody gets the same experience with You, from You know, the sales process through to the inquiry, the booking, and then even the follow up, and right at the end, when a client has traveled, what happens after that? Because there are still systems and processes to be put into place, to ask for testimonials and referrals. To look at your repeat business. What are you doing on a monthly or annual or quarterly basis? We'll be looking at the structure inside your travel business.

So that I am super excited for and I'm so glad that you'll be coming, because this is an opportunity for you to support the advisers on the ground. Normally, everyone, you don't get access to red rose, as I said, staff member, my team member, my my colleague, but this will be a great opportunity for you to come out and meet so many business owners and really see where they're stuck right now, because you've walked the journey with the achievers, mastermind members, and this is just that new step. So I'm very excited.

Redrose: I'm very I'm very lucky to to have work with them as well.

Ros: Exactly, you've seen the growth. You've seen already, the advisers that have their team members and their support crew, their international support that are based in the office. You're getting to manage them and support them, hear how they're going, the struggles, the pains, the wins like it's it's a really nice thing to be part of. I absolutely love that for us.

Redrose: Yes, absolutely yes, of course.

Ros: So in understanding, you know, spotting the signs when is the right time to get help in your travel business? What we're essentially saying is, you know, don't wait. Don't wait for the burnout, don't wait for the overwhelm. But if that's where you're at right now as a travel professional, then it's time to do something different, because if you continue to do the same thing, you will continue to get the same result. And it's all about stepping out of your comfort zone. It's all about taking a little bit of a risk. And for me, I am not a big risky person. I will not jump out of a plane, I will not bungee jump or anything like that. But it's about the calculated risks and looking at the return on investment, because I can guarantee that if somebody gets support in their travel business to take the tasks off that are taking up a lot of time and not generating an income or generating revenue, you will be able to spend more time in getting those sales and doing the marketing and meeting the clients and all of the other wonderful things. So thank you, Redrose for being here today. I really appreciate your time, and also your knowledge and expertise. You are amazing, and you know that I love you very much, and I'm really looking forward to you being here, yeah, but also just seeing the potential and how we can help more people, right?

Redrose: Exactly. And thank you so much for giving me this opportunity, actually, and I know that we have, we have everything that we need to be able to help the program that we that we have in inside the Travel Agent Achievers can definitely help a lot of travel advisers, travel professionals, not just, you know, not just, not just in in the travel industry. Actually, we can. We can actually help them other businesses, other than the travel. So I'm very I'm I'm lucky, I'm lucky to be here and to be able to do this. It's my first time to do a podcast, but, but I guess the goal is, you know, to tell everyone that, hey, we can do this. We have, we have we have resources that we can, you know, introduce to you and use it for your business. All you need to do is just, you know, take the leap. Take the first step. Doesn't have to be like a zoom call. You can email us. You can send us a message, and we'll guide you through every step of the way.

Ros: Yeah, so this is really just the start. We wanted to have this conversation now because systems and processes are so important, it's not sexy. It doesn't feel as though it's cool to talk about systems, because it's the last thing as an advisor we really want to do. But I appreciate you being here. There are so many more things that we are going to discuss. We're going to put together a whole series on team, on outsourcing and on getting the the help that you might need in your travel business. So if today's conversation got you thinking and you're wondering what you could actually hand over, please make sure that you grab our free resource, the 50 things that you can outsource in your travel business that is on our website. It'll be in the show notes, travel agent achievers.com forward slash 99 and it's the perfect starting point to see what's possible and get the right support around you. If you're looking to take it that little bit further, then please join Redrose and myself in Sydney at our systems event in September, Red will be there, and we'll be helping you map out your systems, setting up your processes, and showing you exactly how to prepare your business to scale without burning out. Remember, you don't have to do this alone, right?

It's the one thing that I say all the time, getting help isn't a sign of weakness. It's one of the smartest moves that you can make to grow a business that you actually love running, and that is my thoughts for today. Thank you again. Redrose for being here. Thank you for listening, and I look forward to catching up with you all very, very soon. Bye for now.