Reflecting on 2020 as a travel business owner and looking forward to the future
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It's time. Time to learn from the past and move forward. Really you ask? Well, In my opinion, we don't have any other choice.
As business owners, no one ever said the road would be easy and we do what we love for a reason. Owning a travel business has its current challenges, though this is also an exciting time as we move into a new year.
In this episode, I reflect on the year we had - but not in terms of the loss of business, more the lessons learnt. Looking at how we came through and what I believe some of the reasons are. Plus then looking at 2021. What can we do, where are we looking to work and what opportunities do we have in this new time.
Myself and the Travel Agent Achievers team will continue to support you in every possible way that we can this year and beyond. Even though you may feel a little sluggish to kick off the year, don't worry - we are here to prep you up and he; you move forward.
If you are looking to surround yourself with the right people that get you, understand your business and you want to build your travel business, make sure you sign up to be notified of the upcoming start in our 6 Week Travel Business Foundations program, starting in a few weeks. Be on the waitlist for first access and special bonuses.
Make sure to sign up here: https://www.travelagentachievers.com/rebuildrunway
Join the community of like minded travel professionals on Facebook in our Achievers In Travel Group.
If you're seeking to have one on one advice for your business, book a strategy session with Ros. I don't want you to stop doing what you love.
Let us start this year full of hope and light.
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Links Mentioned in the Episode
Quotes from this Episode
“Expect the best, prepare for the worst and capitalise on what comes” - Zig Ziglar
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Announcer: Welcome to travel agent achievers, the place to learn how to grow your travel business and have fun with it. Join Roslyn and her guest as they walk you through proven steps to a fulfilling and profitable business.
Ros: Hello, hello there Travel Agent Achievers. It's Ros. Welcome back to another episode. Happy New Year. For those of you that haven't heard from me, since the beginning of 2021, I am so glad that you are here. Thank you very much for joining us.
And I hope that you have been able to take a bit of a break, take care of yourself during the holiday period, and then now raring and ready to go.
Today's episode, I wanted to talk to you about reflection and a wrap up on 2020. But also what the future holds, certainly for me in my travel business, and hopefully, it'll help you with some insights and some ideas on things that you can do as well in your travel business.
I don't know how you're feeling. So if you are in a weird space right now, regarding the travel industry or regarding your travel business, please reach out to me and send me an email or reach out to me on social media, send me a DM, I'd love to hear from you and connect with you and just see where you're at right now.
I know the conversations vary between different people, different nationalities, different countries, we're all over the world. But this is a safe place for you to reach out and just connect with me.
Let me know where you're at. I am here with you. And I really want to help you move forward. So please do that as we go through today's episode. Welcome back. And, you know, it's been a couple of months now since an episode came out. And I want to thank a number of you that reached out to me to just check in and see how I was.
But also just to be there and tell me that you love hearing these podcast episodes come out. So thank you so much to each and every one of you, you know who you are. And for those of you that are new to the podcast, welcome, welcome, welcome.
Don't forget to hit subscribe, send me a review as well. I love reading them hearing from you. And of course, this is a safe space and a space for you to connect with others. So it's a power of positivity, reinforcing the good stuff, but also just sharing with you when there are challenging times and what we can do to work through those, which as we know, 2020 wasn't one of our favourite years for the travel and tourism industry.
So today's topic, as I said, is a reflection on 2020. I'm not going to dive into, you know, the challenges and those sorts of things, because we all know we've all been there. But moving forward, what is in store for our travel business and things that you might be looking at for yours as well.
All right, let's dive straight in. I'm going to start with a quote today because I think it's really appropriate for where we're all at. And it's a somebody that I really admire Zig Ziglar, a sales trainer and expert. I've been following him for years. And I say years because I was one of those people in my early career days. Okay, it was about 20 years ago, right? Just so you know, 20 years ago, I was travelling a lot for work. And I was one of those people that would go into the bookstores or into the news agencies at every airport. And yes, I bought all of those business books because on the plane at the time or the aircrafts, there wasn't the on demand movies, it was all scheduled.
And I knew that I needed to be on my best and on my game as soon as the planes landed. So I'd often read. And I was yeah, I've got a massive library of books I love reading. And Zig Ziglar was one of those people that I came back to time and time again.
So a quote from him is “Expect the best, prepare for the worst and capitalise on what comes”. I think that this is a great quote for each of us to have somewhere in our orbit, whether it's on your desk or on your bathroom mirror, because there are always going to be challenges. And what you do with those challenges or how you react to them can really either set you up for the future or it can steer you in a completely different direction.
And what a year 2020 was, I was talking to a number of clients over the Christmas break not organising their travels, mind you but just connecting with them and checking in. And you know, if they had told me 12 months ago, that we were closing the borders and this global pandemic was going to reshape our whole industry. I definitely would have told them that you know, they were I thought they were probably drunk or on drugs or something because I'm the kind of person that always sees the light, the positivity and I would not have expected and I didn't expect, like you guys that this would go on for so long.
So as I reflected over the last few weeks on the year that happened, I have to say that I am incredibly grateful for you guys, the Travel Agent, Achievers community, and the communities that was set up as the global pandemic hit to really support and strengthen industry members, I saw a massive shift, particularly here in Australia, where the goal became collaboration over competition.
And I've always said that there is more, you know, there's more business in this world than just one person can service. And we see that in so many industries that there are competitors, and there are people that are all doing very similar things, but there is enough space for everyone to exist.
And so when I looked at what happened, and then the communities that arose out of such a crappy situation for us all, I felt really empowered and positive to think that, you know, we are so fortunate to be in an industry where we can work together and support one another share ideas, be able to, you know, give advice or information if somebody had received a cancellation notice or there was a particular rule that needed to be compiled with with a certain airline or contacts and connections, that was very freeing and giving.
And a lot of people shared that information, which I was so happy about. Because the years, I have only seen the competitive side. And I've found and this was not just me, it also happened in a conversation that I had with somebody this morning on another podcast episode, that or a podcast that I was a guest on, we were talking about how, as an industry in general, the way that we felt coming into it, there wasn't much sharing going on.
And now I think that we've made a shift. So 2020, we really saw a shift in the industry, with how we can work together. And I've always said, I'm more than happy to show you the back end of my business, I want to give you the tools, the resources, the information to help you be a better business owner.
And so as we now move into a new era, I really want to highlight that, because we can all work together, we can work in collaboration and share ideas, share resources, and really grow the industry and help one another. We all work from home in a number of senses now. So this is a real opportunity for us.
And as I reflected on that and had those conversations, if it gave me a real sense of purpose, and also of hope that we can get through this time together, we are stronger together, we are stronger in travel, there are a number of hashtag going around about that, you know, together and travel stronger in travel, that I think that we can really work together to do some great things and, and lift the industry standards up quite a lot as we move forward.
But a number of the things that I also learned from a business perspective myself, were around human connection over the last few years I've seen, and I've also personally experienced and I think that I'm also guilty of it myself that I initially was almost allergic to, you know, automated emails and databases and CRMs.
And for a number of years, I really pushed back on canned responses, a number of you, we talked a number of us talk about canned responses or templates and those sorts of things. And I really pushed back for many, many years thinking that in order to show value, I needed to individualise everything that I possibly did.
But in saying that, I also learned a smarter way and a smarter way was I say things the same thing and you will say it as well over and over again, to clients and to your customers that there is an opportunity for us to have canned responses or to have templates and to have systems and over the last five years we've been doing that in our business and preparing all of the systems and processes that can streamline our work, but not necessarily take away the connection.
And the lesson that I learned regarding connection was that it is still really important. For us to pick up the phone, not just, you know, deal with a client via email or social media, it's really important for us to have that human relationship with our clients. And, and also just that we can build the relationship we can build solid businesses through strong relationships. The other thing that I learned was around empathy.
And I, I believe that I am quite empathetic with people I value, I cry. So if I hear somebody else that's really struggling, the tears will will up for me. Because I can empathise with the situation, a number of things that I have been through on my business journey, I can share.
And I can feel when somebody else comes to me and says that they've experienced something similar, I can go back to that place, but I can also share my own experiences. And so I can really empathise, but also to realise that even as an industry, we aren't alone, we weren't the only ones that were hit by COVID nor our clients, and to really understand and appreciate that this has affected everyone, globally, on some scale, there are some businesses that have absolutely sown.
And I've seen, I've seen that happen through my own business coaching and mentoring that I do within a couple of other programmes.
But also, that I've seen the successes that people have had. And that's also lifted me up as well. But we aren't alone. So at times, when we may have felt very alone, and that this was only happening to us and our business, I just want to show you that you aren't alone. And it's okay to feel the grief and the fee and the loss.
But you aren't alone, we are here and we are all in it together. We also learnt about our ideal client a whole lot more. And I have spoken about this for a number of years now and working with the clients that we love.
We've defined who we want to serve where we're really good at identifying business opportunities, and you know, exceeding expectations, it's one thing that I absolutely love doing is working with a client who we are so in line with, and we get them they get us we understand the pain points of their previous travel experiences, we also know how to combat those. And I think that everybody, there is an ideal client out there.
There are people that you will love working with, and it is an absolute pleasure and a joy to work with them. And there will be other people who you find a little bit more challenging. That comes with time. So if you're new to the industry, I just want you to know that it's okay to work with everyone, or it's okay to get the business because you need to learn and you need to understand who is right for you.
So for us, we gained a lot of clarity around our ideal client. And it's those that really valued our service, our expertise, our offering those that know that we have their backs, and know that we would be there, no matter what. And we have continued to reiterate that to our clients over the last 12 months, just letting them know that we are still here, we will continue to still be here. And we are there wanting the best possible outcome for this situation as well.
We know that not everybody is going to be able to get a refund. But we are very clear about that. To let them know that the pieces to their trip were made up of so many different components, we just can't give them all their money back. We've got things in credit over places, we've got vouchers, we've got all sorts of different things. But we are working individually with our clients because everybody's situation is different.
So that ideal client, and if you haven't done this exercise, I really recommend that you do. We have done a podcast episode on this as well. And we'll link to that in the show notes around finding your ideal client defining who they are, who you really want to work with.
And that's where I want you to focus and have a think about as we start the fresh because we've also fired clients in the last 12 months, there were clients that I felt who, who reacted to the global pandemic in a way that wasn't in line with who I am and their experience and their expectations was so far disjointed from me and my business.
That it really upset me and I don't want Want to work with people who I am constantly feeling like I need to walk on eggshells, or that don't value me and the service that I provide, and that don't value my team. We are a people business. And I want to make sure that we are working with the right kind of people.
Our relationships, both personal and professional became key for me in 2020. It really highlighted even though and I've seen this with a number of you as well, towards the end of 2019. There were so many that we're gearing up for the biggest year in sales yet, and we will be one of them as well with our travel business, but I really felt the need for an opportunity to look after myself.
And speaking to a number of advisors, the conversations that I was able to have really early on in 2020, highlighted the fact that we can get stuck in work. And when you own your own business, you just lose track of time, we all say we need more time, we all say that when there's not enough hours in the day, I get it, I'm there with you, as well.
And I say that as well. But I also think that the relationships that we have with ourselves, and also with those close to us is really valuable and important to nurture, because we don't know what's going to happen from one day to the next. So that the lessons that I learned around relationships with it, you know, take care of those that are really key to me, and make sure that I have the time and set out the time for those as well. doing what I love a year here as well, you're in the travel industry, we love what we do. And we only have one life.
And this was a big reminder for me, I have my six year old son Jackson, as you know, and we got the opportunity to spend time together at home. I haven't had that in a long time because he went to childcare very early and then started school last year.
But it was so nice to be able to get to know him a little bit better and see more of him and have some quality time instead of mommy's just on a phone and mommy's got to work. So it's okay, but I needed to remind myself to do what I love and the travel industry is what I love doing, supporting and helping you guys as part of the Travel Agent Achievers community I absolutely adore and I'm incredibly passionate about.
But I also know that life is short. And we saw that so much last year and even towards the end of the year, we had some personal things happen in our family that just made me realise that, you know, relationships are important and take care of them. Now moving, moving forward, wine and bad food and not good for the waistline.
Yeah, I put on the COVID kilos, I will admit it. I hope somebody else listening to this podcast like you guys you share with me. You know, when COVID hit we I said to myself with a couple of girlfriends, oh, this is a great opportunity to exercise and walk and do really well. Yeah, well, for those of you that don't know, I don't generally drink. I'm not a big drinker, I don't handle my alcohol very well. I meant, you know, two drinks. And that's pretty much it for me. I am a funny, quiet person. And I just don't handle alcohol.
I know that in myself. But what I did find was that drinking became a bit of a habit for me. I'm not saying that I was drinking at 10am in the morning or anything like that on a regular basis. But it became something that was normal. And that's not me. So I have a goal now to do better and make wiser choices. And certainly to lose those COVID kilos because I want to wear some of my clothes again.
And if you're with me on that, please let me know on socials COVID kilos are definitely out the window. I was working on that for the last quarter of 2020 and did really, really well. But then Christmas happened.
So oops, of the way and we again jump back on that the other lesson is that it's okay to say no, be flexible. But if something's not right, it is okay to say no. And I questioned the number of times last year like I'm sure you did too about your role and your job in the industry and what are you going to do and how are you going to make money and Is this the right time? Is this the right thing to do? What do I need to do to ensure that there's a roof over my head in my family's head.
But I want to assure you that I also learned those things as well. And that it's okay to say no, and continue with your passion, as long as you have the right tools in place. So we did a lot of work very early on in 2020, around cash flow forecasting, that was key to our business,
I knew that we would be able to make it through 2020 and beyond if we needed to, and the things that we need to have in place in order to make sure that our business would be sustainable. We are very grateful for the government here in Australia, that we have access to certain funds to keep businesses afloat. And I think that that's been incredible. But we also knew that, you know, I have a team and a number of my team members aren't in Australia, so I couldn't get, you know, funding for them in any way, it was purely that we needed to look at our numbers really focus on where we could save money, the opportunities within travel that we could take care of we did that cash flow forecasting, learning about your finances, understanding your numbers, that is key to any business.
And it's certainly a lesson that we learned very early on in 2020. However, in saying that, I also have learned from, you know, a very young age when I left school, I mean, I was always a big reader. And as I said to you, before I was buying those business books, I've always believed in investing in myself, for my self education, investing in others around me and supporting those to be better do better.
And just surrounding myself with the right people, I know that if I am in a room of business owners that are smarter than I am, or have bigger businesses than I do, then I will learn. And I will not only learn, but I will implement.
So it became really important to me to ensure that as I did my forecasting, and cash flow, and all those sorts of things that I continued to invest in myself, and I can continue to invest in my own business education, because I knew that I needed to be with people that were going to make progress.
So I hope that makes sense, because that's one thing that we've got here at travel agent achievers is the community of like minded people, but those people also invest in themselves. And they want to do better, they want to learn, they want to surround themselves with positive people who are ideas focused and want to take action.
And I know that's why you're listening to the podcast as well, because you want to do better, you want to learn what you want to implement, and that I will continue to do and I will continue to offer. But if you feel like you need something more, or a mastermind opportunity, or some specific business training in your travel business, then please reach out to us because we have the programmes there. I've kept them incredibly affordable for you. And there is so much information.
But I want to help you get through this time, I want to help you make sure that you are here. As you know, we come into a new era. And by focusing on yourself and your business, and putting things into place now you will be in a much better position, I can guarantee that and even with all the training and learning that I do for myself, I know that by continuing to invest in myself and making sure that I have that money there to you know, join the mastermind groups and the business coaching and have the mentors that will help me get through helped me with my mindset when I need it but also helped me with specific business things that in questions that I need. investing in yourself is definitely something that I will continue to do.
And a lesson that I learned because the moment you stop the moment things go backwards, so continuing to push yourself. And then also fear and grief arrow cane going through the grief process. And I spoke about this as well on one of our earlier podcasts with Travel Agent Achievers.
Grief has so many different stages. And we can go backwards and forwards and bounce around them. And I just felt that the lesson that I learned was that it's okay. It's okay to feel the emotions, to go through the process to get angry to understand and compromise and try and barter with the universe.
This is when I look at it and I think about the moments that I had and I laugh because I see myself in a different place. And I understand now that that was me going through the grief process of business, and how COVID impacted my business, but not only mine, all of yours as well.
So there were so many different lessons that I learned throughout 2020. And I wanted to share those with you, because I'm sure that you can relate as well to some or all or none of those, I'm sure there's some that I wanted to just let you know that I too, learnt throughout the year. And now that we have come through almost 12 months of not being able to travel internationally, particularly here in Australia without borders closing in in March 2020.
That, you know, it's okay, and there are still things that we can do, and we made it through, we will get through this, we are stronger together, we are stronger in travel, and we have opportunities.
So now it's looking at what's happening for 2021. And in my travel business, I wanted to share with you some of the things that I'm doing not just for the business, but also for myself as well. So I am looking at adapting offers, adapting how we would and I've shared this, my niche within the travel industry now and after many years of being in the industry has been international conferences and events, bringing together groups of people taking them to a destination, you know, we work directly with the individual clients.
In most cases, we also work with companies as well. But the in a number of our cases, we have the clients, the end users actually pay to be to attend one of those conferences. So we're adapting our offers. We're being really flexible with our clients. But we're being flexible with the clients that we want to work with.
So I am very strict with ensuring that our expertise and our skill set is, you know, still valued. But I am being flexible to say, well, we can't go internationally right now, what are the opportunities that are closer to home?
What is it that you want to do, and working, working with them as a partner and an integral role within their business to ensure that they get the best possible outcome for their team and their staff and their clients, because I see this as an extension of their business, not an outsider that is brought in to run these particular events.
So for me, it's being flexible, flexible with the clients, but also flexible with our suppliers as well. I am very keen to understand and learn and know what our suppliers are doing differently. I want to highlight those and say, you know, showcase them in a way, how our suppliers are doing things differently and how they're taking care of our clients as we move forward.
So it's one thing that we're doing is just adapting to our office. And we'll certainly work with you know, you, our community and helping you to implement strict booking fees. It's time for us to really show the world that we are a profession that are experts. And I want you to ensure that you are paid for your expertise.
I have seen way too many people go backwards over the last 12 months handing back commission and giving back money that they worked hard for. And it broke my heart to see so many people not value themselves as well.
And all the clients that they worked with not valuing the service and the offering for somebody else to put together such key components of a trip. So I'm dedicating my expertise but also ensuring that within our own business and also within yours, helping you to implement stricter booking fees as well and service fees and those sorts of things.
I'm also strengthening supplier and client relationships. I've been saying this for such a long time. And I feel like I'm a broken record now for you. But the client relationships, a key to our business. If we don't have repeat referral business, then we don't really have a business. You can always be chasing brand new clients. But that is the hardest thing to do. Getting brand new clients in and going from a cold call point of view.
I've shared my story that you know, within three months of a sales recruitment role. This was cold calling hard sales. Many years ago, I lost my job because I didn't meet the targets that were set for me. Now I thought I could meet them. And I thought that I was doing a good job. And I know that I was definitely building strong relationships.
But I couldn't ask for the sale. And I couldn't know how to feel that cold call and having to come up with my own scripts and those sorts of things like it just crippled me. So I definitely dedicated more of this year to stronger supplier and client relationships, because I want to ensure that we get those repeat and referral clients and also from suppliers from I want them to promote us as well.
I want to champion their brands, and look after them the way that a number of them have taken care of us during the pandemic. So those relationships are really important for me and my business moving forward.
Now we've also within the business, I'm putting it out there that batching or time blocking for creativity is on the agenda. I have always said yes, dedicate this time to record five podcasts or write these blog posts or prepare this social media. And for a while, I've been really good at it. And very strict with my time, particularly with meeting with my team and saying, right, this is our social media time, let's get in there and work out what needs to be done and how we're going to do it all.
But I also became quite flexible last year, because we needed to. So I'm getting that back on track this year, I'm making sure that I am blocking timeout for certain things. And that means that I don't take other appointments at those times. It means that I switch my phone off at those times, because somebody can wait if necessary, unless it's an emergency and they will track me down.
But I'm not going to be on social media, I'm not going to be, you know, going to put another load of washing on or something like that the time that I commit to my business, and particularly for getting things done. I'm going to commit to that and make sure that that works, especially for creativity because we can get so bogged down into the day to day actions that I want to get back to having a bit more fun with our business. dedicating me time, oh, this is always a hard one for me, because I'm such a people pleaser.
And I like to look after everybody else. I enjoy looking after everybody else, I enjoy taking care of other people. But I also know it's important to recharge my own batteries. And it's important for me to exercise it's important for me to step away from my desk and make sure my posture is well and good.
And I want to reduce those headaches. And I've suffered from migraines since I was a child, we had a you know, something come up in our family just before Christmas that highlighted that, you know, stress is not good. But also taking care of our own health is really important as well. So I'm going to dedicate some me time this year and take care of my health and exercise step away from the desk. And really value those relationships.
As I said before, those relationships are really important to me. And finally, goal setting and breaking it down. We work on a 90 day rotating goal setting, you know system within our business. And I have goals that I want to set for the year, we had targets and all of these different things and milestones that we wanted to achieve.
Now, within this year and how I'm preparing things right now, I did a lot of work before Christmas, on our actual business and where I saw it going. But now as we've come into the new year, it's now working with our team and goal setting with them. What do they want to achieve? What can we do collectively, to ensure that our business also makes it through. But more importantly than that is to actually break it down and do the work.
So it's great to have goals and smart goals, ones that we can track and measure and really look at and say yay, we achieved it. My husband gave me a belll for Christmas. And this was and in light of one of my business mentors, Tina towers, she has like a massive cash cow bill that she rings every time she gets a sale. And I said to my husband, I would love to get a bell that I can celebrate the wins.
I can celebrate things when they happen because I don't actually stop and I don't know whether you can appreciate this as well. And I hope you do and I hope that you relate. And I'm sure yes, actually no, I know. I know that You'll relate to this. But when you get a booking, you will process the bookings and confirmed the client then travels that return from their travels. And it's like, okay, next move on to the next thing. So I really want to celebrate.
This year, I want to celebrate the wins, I want to celebrate these milestones, I want to celebrate these bookings. And I'm going to bring that bill, I'm going to share with those kind of the travel agent achievers community as well, when they share a win. And it may not be that they they get this huge booking, it may be that they're a guest on a podcast, it may be that they got media coverage, it may be that they've completed their website, it may be that they've written five blog posts, or they had huge growth through their email list for the month.
I want to celebrate those wins. Because I think that as business owners, we don't do that enough. And I am often asked as well, you know, what did you do for yourself? Oh, that's incredible that you did that? What did you do for yourself, and I don't reward myself with anything, because I don't feel as though I really need things.
And going out for a nice dinner is lovely. But I don't want to do it by myself. I want to share that with people. So I'm setting goals this year and breaking it down and saying if I achieve this goal, within the next three months, then I really want to celebrate, not only will I be ringing that bell, but I will also be doing small things for myself, my team and I'm for the family, you know, I want to make sure that we are enjoying life to the max and living out our dreams.
This is why we're here. I don't want to be stuck behind a computer for 18 hours a day and worrying. I really want to live.
So I encourage you to do the same thing. And we'd love to know, you know, what sort of goals have you got for this year? How are you preparing for 2021? What lessons did you learn from the year that we've had? And how are you going to wrap it up, but also move on. Because we can look at the year and we can say oh my gosh, all these crazy things happened and it was terrible.
But I want you to wrap it up. And really look at it as a year of learning and experimenting or trying new things or trying to stay afloat, whatever it was for you. And look at what we can do for 2021. Because I know that you can kick goals.
I know that you can get out there and you can make a difference. I know that you can be there and surprise and delight your clients and take care of them every step of their booking journey. But I want to know what is it? What is it that you want to do for 2021? What do you want to do in your business?
What do you want to do in your life? How are you going to make this year incredibly awesome for yourself, your family, your loved ones and those around you I'd love to know.
So hit me up with a DM a message on social media, send me an email [email protected] and just let me know, reach out, I am here for you. And I would love to hear for those of you that are wanting to take the next step and really want to kick some goals together, then I encourage you. We will be opening up our Six-week programme later on this month.
So at the end of January, but I'd love to hear from you and you know, join the waitlist, get the information when it comes out and grab any of our free resources, all you need to do is go to the travelagentachievers.com website, and all the informations there.
We've got a tonne of resources, we've got a brand new social media tracker and information sheet there. But from a number of our earlier podcasts as well, we've got free resources that go with them. So why not grab them, dive in, take action, and really look at what you can do for your business moving forward in 2021.
If you want to have some extra private coaching or you need some specific strategies just for you, then I encourage you to also book some strategy sessions with me that I can help you you know, find what is it? What's your purpose? Where do you want to go in your travel business and how can you achieve those goals and we set those together.
So those can all be found on our website, travelagentachievers.com. I'll add specific links to our Six week programme which is super exciting and that community is growing and I love you guys, but also for any of our resources.
The strategy calls with myself will add links to those in the show notes and just reach out.
Don't forget to leave a review on iTunes or your favourite podcast platform. I'd love to see those reviews coming in as we recognise them and share and celebrate with you but also Leave us a rating and check us out on Facebook or Instagram.
We've got a very free Achievers in Travel Facebook group where I want to keep you accountable and check in with you on a weekly basis. Send us a note. Say hi. I look forward to speaking to you shortly.
And let's go 2021 you can do this. I believe in you. I'm here with you. And we will get through this together. Speak to you soon. Bye for now, guys.
LOOKING FOR MORE HELP SPECIFIC TO YOUR OWN TRAVEL BUSINESS? WORK DIRECTLY WITH ROS. BOOK A ONE-ON-ONE STRATEGY SESSION.
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Jump on in and book your individual strategy coaching sessions with Roslyn.